osTicket Virtual ApplianceosTicketVirtual Appliance
Schedule a Call Get a Free Trial
ON THIS PAGE
YOUR INFRASTRUCTURE · ONE SUPPORTED STACK

Supported Stack
for Enterprises

Deploy osTicket in your private cloud, data center, or restricted environment as a cohesive, supported virtual appliance.

Use the included control panel to create your environment, add nodes, scale capacity, and manage the supported lifecycle while your infrastructure and data remain yours.

Get a Free Trial
Cluster control built in Enterprise Commercial Support included
CLUSTER HEALTHY
3-NODE HA
LIFECYCLE CURRENT
BUILT ON OSTICKETTwo decades of open-source lineage
BUILT TO SCALECreate clusters and add nodes in the panel
BUILT FOR PRODUCTIONBacked by Enterprise Commercial Support
CONTROL WITHOUT THE ASSEMBLY

Self-hosting should not mean building an infrastructure product

Keep the control your organization requires, with the confidence of a clearer lifecycle and one accountable team when the stack needs attention. osTicket Virtual Appliance keeps the system, data, and deployment inside your environment while delivering the surrounding stack as one tested, maintained, and supported product.

ASSEMBLE IT YOURSELF
osTicketApplication upgrades
Web servicesServer configuration
Application runtimeVersion compatibility
System packagesSecurity patching
DatabasePerformance and HA
MonitoringSignals and alerting
BackupsRetention and restores
Update processTest and coordinate
PATCHRESTORECONFIG
ONE OPERATING MODEL
VIRTUAL APPLIANCE
osTicket Virtual Appliance

One stack

Packaged, controlled, maintained, and supported as one product.

  • Known-good foundation
  • Unified operations
  • Clear escalation path
THE APPLIANCE CONTROL PANEL

Start with one node
Scale into a resilient cluster

Create an environment, register additional nodes, and grow into a high-availability topology from the same control panel. Keep cluster health, capacity, configuration, backups, and lifecycle operations visible as the deployment scales.

01CreateStart with one node
02ExpandRegister new nodes
03High availabilityBuild a resilient topology
osTicket Virtual ApplianceAppliance ControlProduction cluster
Healthy
CLUSTERProduction · High availability
TOPOLOGY HEALTH3 nodes operational12 checks passed
CAPACITYScale readyAdd nodes as needed
LIFECYCLECurrentUpdate ready
NODE-01Healthy
NODE-02Healthy
NODE-03Healthy
Scale when demand changesRegister another node without rebuilding the stack
Create environments Add nodes Scale capacity Manage lifecycle
01 · Packaged stack

Begin with a known-good foundation

osTicket, its supported runtime, lifecycle tooling, and operating conventions arrive as one tested distribution. Keep the infrastructure and data boundary without starting with a compatibility exercise.

  • Current osTicket release
  • Supported application runtime
  • Documented operating baseline
Explore the details
APPLICATIONosTicket
RUNTIMESupported baseline
OPERATIONSOne control plane
YOUR INFRASTRUCTURE
02 · Unified control panel

Create and scale a cluster from one place

Create an environment, add application nodes, and expand capacity from one administrative surface. Keep cluster health, configuration, topology, and update readiness visible as the support operation grows.

  • Create and configure clusters
  • Add and manage nodes
  • Scale capacity with demand
Explore the details
98HEALTH SCORE
RuntimeStorageUpdatesBackups
03 · Supported lifecycle

Make change deliberate

Assess, validate, schedule, and apply maintenance through a clearer path. Align stack updates with the change windows and approval practices your organization already uses.

  • Update readiness
  • Controlled maintenance
  • Supported upgrade path
Explore the details
1AssessReady2ValidateReady3ScheduleYour window4ApplyReady

Ready for your next change window

04 · Continuity

Plan recovery as part of operations

Coordinate backups, restoration, and operational health around a documented stack. Create a repeatable recovery path while the environment remains under your control.

  • Backup coordination
  • Recovery guidance
  • Operational signals
Explore the details
RECOVERY POINTVerified

Backup → Validate → Restore → Confirm

05 · Enterprise Commercial Support

Escalate to people who know the whole stack

Move from evaluation to production with a commercial support relationship built around the Appliance. Deployment, maintenance, upgrade, and production questions stay connected to the product team.

  • Evaluation guidance
  • Production assistance
  • A clear escalation path
Explore the details
osTicket Virtual Appliance

YOUR TEAMAPPLIANCE SUPPORT

YOUR INFRASTRUCTURE · A COHESIVE STACK

A clearer operating boundary

The Appliance sits inside the environment you control. It brings osTicket, its runtime, lifecycle tooling, and operational signals together while your organization retains responsibility for compute, network, storage, identity, and policy.

See what the Appliance adds
CUSTOMER-CONTROLLED ENVIRONMENT YOUR BOUNDARY
Network and perimeter Compute and virtualization Storage and recovery
osTicket Virtual ApplianceOSTICKETVirtual Appliance
  • Control plane
  • Supported runtime
  • osTicket application
  • Lifecycle tooling
  • Health signals
DEPLOY WHERE POLICY REQUIRES

For environments that cannot compromise control

Choose the infrastructure boundary that fits your organization. The deployment model changes; the supported operating model stays coherent.

Your cloud

Private Cloud

Place the Appliance inside your cloud account and align it with private networks, identity boundaries, monitoring, and regional deployment decisions.

Your account · Your network policies
Your facility

Data Center

Fit osTicket into established virtualization, storage, backup, disaster recovery, and change-management practices.

Infrastructure you already govern
Your perimeter

Restricted Networks

Evaluate isolated environments where unrestricted outbound access is not acceptable, with licensing and updates planned around your procedures.

Guided evaluation recommended
CONTROL AND COMPLIANCE POSTUREApply the safeguards your organization requires

Give security, operations, and compliance teams a clearer place to apply their controls and operating procedures. Compliance depends on your data, configuration, policies, and broader environment. The Appliance does not make an environment compliant by itself.

osTicket Virtual Appliance
ESCALATION PATHProduct team connected
ENTERPRISE COMMERCIAL SUPPORT

Support from people who understand the whole stack

The Appliance is backed beyond installation. Bring deployment, maintenance, upgrade, and production questions into one commercial relationship with specialists who understand osTicket and the operating layer around it.

  • Evaluation and deployment guidance
  • Production and upgrade assistance
  • A defined path for technical escalation
Get Support for the Whole Stack
READY TO EVALUATE?

Keep control of the environment
Reduce the work around osTicket

Start a 30-day, single-node evaluation. Confirm your work email to activate your account, download the Appliance, and manage your evaluation license.

Get a Free Trial